Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

 

FREE INITIAL CONSULTATION

You may be offered a free 15-30 minute online initial consultation or telephone call. No therapy will be provided during the consultation.

 

The purpose of this initial consultation is to ascertain if we are a good fit for each other, to determine what it is you would like to work on, discuss payment prices and options and to inform you of the process and what I can offer you. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change depending on many factors, including what comes up during your sessions and how well you are responding.

 

BOOKING & PAYMENT

In-person sessions: A non-refundable deposit of £150 is payable at the time of booking your first in-person session. This price covers your first 1hr consultation. If you decide to cancel your session you will lose this deposit unless adequate notice is given. The remaining balance is due and fee payable 72 hours prior to the day of the first 1hr consultation. It is your responsibility to ensure you have paid the session fees and deposit on time and in full to guarantee your appointment booking. If payment has not been received by this time your session may be cancelled and the slot offered to someone else. No refunds will be issued for cancellations within 72 hours of the session appointment time. I may be able to re-schedule your appointment if you have to cancel due to an emergency, but I will charge a rescheduling fee of £25 for my time. Any refunds issued where cancellation has been made with more than 72 hours’ notice will be minus the non-refundable deposit already paid.

 

Online sessions: A non-refundable deposit of £150 is payable at the time of booking your first online session. If you decide to cancel your session you will lose this deposit. The remaining balance is due and the fee payable at least 72 hours prior to the day of the first scheduled session. Where payment is not received 72 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session to guarantee your appointment booking. No refunds will be issued for cancellations within 72 hours of the session appointment time. Where a refund is issued it will be minus the non-refundable deposit already paid. I may be able to re-schedule your appointment if you must cancel due to an emergency, but I will charge a rescheduling fee of £25 for my time. Any refunds issued where cancellation has been made with more than 72 hours’ notice will be minus the non-refundable deposit already paid.

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CANCELLATION, RESCHEDULING & REFUNDS

 

Cancellation & rescheduling

 

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email, phone call, text or WhatsApp at least 72 hours prior to the day of the session. I may charge a cancellation or rescheduling fee of £50 (where I am able to reschedule your appointment).

 

Refunds

 

No refunds will be issued for cancellations within 72 hours of the day of the session. Any refunds issued will be minus the original non-refundable deposit paid or cancellation charge of £50 where a deposit has not been paid.

 

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

 

Where a package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended or cancelled with more than 72hrs notice minus the original deposit paid.

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Session Fees

 

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

 

Payment Methods

 

Payment may be made online via my website upon booking, via invoice, bank transfer or through PAYPAL™. Payment for in-person sessions can also be made via cash at the beginning of your session where agreed upon in advance. Cheques will not be accepted without prior agreement and must be cleared before the session start date.

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CONTACT BETWEEN SESSIONS

Any contact between sessions will usually be via email, text or WhatsApp depending on your own personal preference. I will usually contact you during office hours where possible and ask that you do the same when contacting me unless in the case of an emergency. My office hours are Monday 11:00-19:00, Tuesday/Wednesday 10:00-17:00 and Friday 10:00-12:00. Any contact outside of these hours will be replied to when I am back at work. Please note that I do not work on Thursdays, Saturdays or Sundays. If I don’t reply straight away, I may be in a session or otherwise engaged. Please be patient and I will contact you as soon as I can.

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MEDICAL OR PSYCHOLOGICAL CONDITIONS

I may ask questions about your medical history to establish any contraindications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

 

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

 

Please note that I will be unable to offer my professional services for any form of hypnotherapy if you suffer from epilepsy, schizophrenia, personality disorders or any form of psychosis or have a history of psychosis or psychotic disorder. If you are unsure if your condition will affect your ability to receive my services please ask me in advance of confirming your booking.

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AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

 

ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

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RTT®/HYPNOTHERAPY/MEDITATION RECORDINGS

Recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required or where it would pose a safety risk to do so. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances. All recordings remain the intellectual property of Madeleine Kleinhofs.

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OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. Outcome also largely relies on your input and so you will be expected to collaborate with me during our sessions and to commit to showing up to your appointments. Collaboration also includes a commitment to following any treatment plan and exercises provided including, where applicable, listening to a personalised recording for the duration given.

 

STANDARDS OF BEHAVIOUR

During all therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest and follow a strict code of ethics and code of conduct. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

 

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

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CONFIDENTIALITY

All contact, including sessions, telephone conversations, emails and messages will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

 

1. Where you give permission for confidentiality to be broken

 

1. Where I am compelled by a court of law

 

1. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists

• In cases of fraud or crime

• When minors (under 18 years old) are involved

 

1. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

 

LIABILITY & INDEMNITY

Under no circumstances will Madeleine Kleinhofs be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Madeleine Kleinhofs. In addition, you agree to defend, indemnify, and hold Madeleine Kleinhofs harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

 

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

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TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

 

DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with my privacy policy. A copy of which will be presented to you either in person, online or through email. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check periodically for any changes.

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CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

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STATEMENTS OF UNDERSTANDING

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

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I confirm that I have been advised by Madeleine Kleinhofs of the scope of the therapies and services that she provides and give my full consent to receiving therapy and/or coaching sessions from Madeleine Kleinhofs.

 

I understand that results may vary from person to person and the agreement by Madeleine Kleinhofs to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

 

I understand that RTT®, hypnotherapy, coaching or any other therapy or information provided by Madeleine Kleinhofs either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

 

I declare that, if advised by Madeleine Kleinhofs prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Madeleine Kleinhofs prior to the next therapy session.

 

I have been advised that I am free to terminate any or all sessions at any time.

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I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.

 

I have accurately and truthfully answered any questions and provided background information during the initial intake form, consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.

 

CONFIDENTIALITY

By signing this form, I consent that Madeleine Kleinhofs may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

 

I also understand that, at any time, Madeleine Kleinhofs may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.

 

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Maddie Kleinhofs, Transformational Therapist & Coach, Unit 1, The Old Rowing Club, 20 Caskgate Street, Gainsborough, DN21 2DL. Tel: 07534513041 Email: maddiekleinhofs@gmail.com