Policies and Terms

Terms and Conditions

Last Updated: 24/06/2025

By booking any session or using this website, you agree to the following Terms and Conditions. Please read carefully.

1. Scope of Services

These Terms apply to all services provided by Madeleine Kleinhofs, including:

Rapid Transformational Therapy® (RTT)
Hypnotherapy
Holistic Therapy
Mindset Coaching
Meditation & Mindfulness Practices (online and in-person)
Group Sessions (online and in-person)

2. Initial Consultation

You may be offered a free 15–30 minute initial online or phone consultation. This consultation is non-therapeutic and is for the purpose of:

Determining whether we are a good fit to work together
Clarifying your goals and needs
Discussing pricing and payment options

No therapy or coaching will be provided during this session.

3. Booking and Payment

Therapy & RTT (Online and In-Person)

A non-refundable deposit of £120 is required to secure your first session.
The remaining balance is due at least 72 hours before your appointment.
No refunds are available for cancellations made within 72 hours of your session.
Appointments may be rescheduled in case of emergency, with a £25 rescheduling fee.
Refunds issued more than 72 hours in advance will be minus the £120 deposit.

Holistic Therapy, Hypnotherapy, Mindset Coaching, Meditation & Mindfulness Practices

Full payment is required upon booking the first session, which is non-refundable but transferable to a different date with at least 48 hours’ notice.
All subsequent sessions must be paid for in full at the time of booking.
Failure to attend or late cancellations (less than 48 hours’ notice) will result in the loss of the session fee.

Group Sessions

Full payment is required no later than the session start date, which is non-refundable but transferable to a different date with at least 48 hours’ notice.
Failure to attend or late cancellations (less than 48 hours’ notice) will result in the loss of the session fee.

4. Session Attendance

Please arrive on time for all sessions.
If you are late, the session will still end at the scheduled time and will not be extended.
Notify me in advance if you are running late.

5. Cancellations & Rescheduling

Cancellations must be made at least 72 hours in advance for RTT/Therapy and 48 hours for Holistic & Coaching sessions.
Cancellations within the stated notice periods will result in a loss of session fee or deposit.
Emergency reschedules may be possible, subject to a £25 rescheduling fee.

6. Contact Between Sessions

You may contact me via email, WhatsApp, or text between sessions for brief check-ins or logistical reasons.
My working hours are:
- Monday: 11:00–19:00
- Tuesday & Wednesday: 10:00–17:00
- Friday: 10:00–12:00
- I do not work Thursdays, Saturdays, or Sundays.

7. Confidentiality

All sessions and communications are strictly confidential except in the following circumstances:

Risk of harm to yourself or others
Disclosure of criminal activity or child/vulnerable adult safeguarding issues
If required by law or subpoena
With your written consent

Where applicable, discussions with professional peers will remain anonymised.

8. Audio Recordings

If applicable, you may receive personalised audio recordings.
These are for your personal use only and must not be copied, shared, or distributed.
Do not listen while driving, operating machinery or whilst performing any other task where doing so would pose a risk of harm to yourself or others.

9. Medical or Psychological Conditions

I may request information about your health to assess suitability for therapy.
If you are under care from a GP, psychiatrist, or other practitioner, their consent may be required.
I do not offer hypnotherapy or RTT Therapy to individuals with epilepsy, psychosis, schizophrenia, or personality disorders.

10. Age Restrictions

You must be 18 or over to receive therapy or coaching online.
Clients under 18 must be accompanied by a parent/guardian and seen in person.

11. Standards of Behaviour

Clients must not attend sessions under the influence of drugs or alcohol.
Abusive, aggressive, or inappropriate behaviour will result in immediate termination of sessions without refund.

12. Liability Disclaimer

By booking a session, you confirm your understanding and agreement that:

Madeleine Kleinhofs is not a licensed physician, psychologist, or medical practitioner.
Therapy or coaching is not a replacement for medical or psychiatric care.
Results cannot be guaranteed.
You are paying for Madeleine's time, professional expertise, and effort, not for a guaranteed outcome.
Success depends on your participation, commitment, and openness to the process.

You agree to indemnify and hold harmless Madeleine Kleinhofs against all liabilities, damages, or claims arising from your participation in services.

13. Results and Responsibility

Therapeutic and coaching outcomes vary based on individual circumstances and effort. By participating, you acknowledge that:

No guarantees are made regarding outcomes
Your active participation (e.g., completing tasks, listening to recordings, applying strategies) is essential

14. Data Protection

All personal information is stored securely and processed in line with UK GDPR laws. Please refer to the Privacy Policy for details.

15. Updates to Terms

These Terms and Conditions may be updated at any time without notice. Please review regularly, especially if returning after a break in service.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.

17. Concerns or Complaints

If you have a concern or complaint, please contact Madeleine directly. Every effort will be made to resolve the issue professionally and compassionately.

Contact Details: Email: maddiekleinhofs@gmail.com Telephone: 07534513041 Address: Unit 1, 20 Caskgate Street, Gainsborough, DN21 2DL